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    Chat support suite

    Real-time support solution that’s super fast and oh so reliable.

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    HELP DESK SUITE

    Our flexible ticketing platform is a cinch to use for any agent.

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    FAQ BUILDER

    Speed up all your support processes with integrated FAQ pages.

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    Applications
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    Plugins & Integrations
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    Documentation
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    Agent Handbook
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    Webinars
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    Webinars

    When it comes to business, we know firsthand that it’s crucial to never stop learning. Welcome to where you will learn everything you need to know about customer service, customer experience, and employee experience. So, pull up a chair and hit play...a world of webinar knowledge awaits.

    Type:

    09-26-2019 How to create omni channel customer experience in the B2B sector

    In this #SmallBizCX19 session, Sue Duris discusses how to create omni-channel customer experience in the B2B sector.

    Webinar Tags:

    Customer experience

    Customer Service

    Sue Duris

    Omni-Channel Customer Service

    B2B Customer Experience


    09-26-2019 How to get your customer service teams motivated to deliver magical service

    In this #SmallBizCX19 session, Kate Nasser explains what magical customer service and teamwork is and the essentials you need to make it happen.

    Webinar Tags:

    Customer experience

    Customer Service

    Kate Nasser

    The People Skills Coach

    Customer Service Advice

    Magical Customer Service


    09-26-2019 How to Hire to Reduce Employee Turnover and Improve Customer Service

    In this #SmallBizCX19 session, Jill Raff discusses how to hire in a way that will reduce employee turnover, while improving your business's customer experience.

    Webinar Tags:

    Customer experience

    Customer Service

    Jill Raff

    Hiring Best Practices

    Employee Experience

    Reduce Employee Turnover


    09-26-2019 Be Amazing or Go Home Seven Customer Service Habits That Create Confidence with Everyone

    No matter what you do - sweep the floors, play football, or perform magic tricks for kids at birthday parties, you always have to strive to be amazing. One of the top customer service influencers Shep Hyken advises to do those things as if you were Beethoven writing a symphony. That is what will make us amazing. Otherwise, we should just go home. In this session, we discuss Shep’s lessons on amazingness that he outlines in his new book, \"Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone.

    Webinar Tags:

    Customer Service Habits

    Shep Hyken

    Lombardi Time

    Customer Experience

    Always Be Amazing


    09-26-2019 The Emotional Customer: Pave The Way For Positive Experiences With The 7 Service Triggers

    In this #SmallBizCX19 session, Adam Toporek defines the seven service triggers and explains how they can be used to create positive customer experiences.

    Webinar Tags:

    Customer experience

    Customer Service

    Adam Toporek

    7 Service Triggers

    Free Customer Service Tips

    Be Your Customer’s Hero


    09-26-2019 Social Chat How to Promote Yourself on Social

    Top customer experience expert Chip Bell is a romantic at heart. So when his car dealership sends him home with a rose for his wife after a routine maintenance check, the business wins both his appreciation and loyalty. In this session, Chip discusses value-unique customer experience, the power of creativity, and what business leaders everywhere can do to inspire employees to provide memorable customer experiences people will want to talk about.

    Webinar Tags:

    Remarkable Customer
    Experience

    Chip Bell

    Value-Unique Service

    Cracker Jack Techniques


    09-26-2019 Gaining Customer Experience Momentum

    In this #SmallBizCX19 session, Nate Brown discusses how to gain customer experience momentum and how to make customer experience the cornerstone of your company.

    Webinar Tags:

    Customer experience

    Customer Service

    Nate Brown

    Customer Experience Momentum

    Free Customer Service Tips

    CX Strategy


    09-26-2019 How to get your employees obsessed with customer service

    In this #SmallBizCX19 session, Jeff Toister talks about how companies can get employees to care about customers and keep a laser-like focus on customers even after business expansion and growth

    Webinar Tags:

    Customer experience

    Customer Service

    Jeff Toister

    Free Customer Service Tips

    The Service Culture Toolkit


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