Control phone call volume in your call center
Customers that call your business don't appreciate waiting on hold or dealing with a complex IVR system when they expect to speak with a human being. Extended time on hold leads to abandoned calls and mounting customer frustration that get taken out on your agents, increasing the time it takes them to handle each call and contributing to burnout. Given the option, customers would prefer to get a callback at a time that's convenient for them. Capture callback requests on your website to eliminate hold time, reduce average handling time, and lower phone support costs across the board.
